CARERS DIRECTORY

INTRODUCTION

HOW TO USE THIS DIRECTORY

CONTENTS

CONTACTS

  Complaints

Lancaster City Council

The City Council produces a leaflet How We Handle Complaints, which is available either from Lancaster or Morecambe Town Hall Reception, or by phoning (01524) 582000.

Health Services

There are various leaflets, depending upon which part of the services you want to complain about. These leaflets, together with further information and advice, are available from the Patient Advice & Liaison Service (P.A.L.S).  Telephone 01539 795497

        E-mail:  pals@rli.mbht.nhs.uk or write to:

*         PALS

                        Royal Lancaster Infirmary

                        Ashton Road

                        Lancaster LA1 4RP

Social Services

The leaflet Comments, Complaints and Compliments encourages feedback on Social Services and explains how to make a formal complaint. See Social Services.

Trading Standards

If your complaint relates to a trading or consumer issue, contact the Trading Standards Office.

*        Trading Standards Department

            Lancashire County Council

            58- 60 Guildhall Street

            PRESTON PR1 3NU

Help

If you would like help in putting your complaint, details of how to complain on other issues, or information about other complaints procedures (for example, the Ombudsman), contact the Citizens Advice Bureau.  An Advocate may also be able to help you put across your complaint, see Advocacy.