CARERS DIRECTORY
There are lots of
water companies that cover the UK, here are two of the main ones in this area,
United Utilities and Yorkshire Water.
United Utilities
(
08457 462200 (24 hours) problems with your water supply
( 0800
330033 (24 hours) water leaks in
your garden, road or footpath
United Utilities have several ways for you to budget for your water
rates, including water stamps which are available from the Post Office. For
further details of ways to pay, ring the telephone number on your bill or
contact United Utilities (below).
United Utilities can also provide the following types of bills:
·
Talking bills
·
A bill can be sent to a
friend or relative
·
Braille account summary
·
Large print account summary
United Utilities offer the following services to older people or people
with a disability:
·
A password scheme (for
greater security when someone calls claiming to be from United Utilities)
·
Home visit from a Customer
Service Advisor
·
Sign language interpreter
·
Information in Braille or
large print
·
A supply of bottled water in
the event of the water supply being shut off
·
Relocation of your water
meter if it is difficult for you to get to it
·
If you are blind or
partially sighted, they will contact you directly if they plan to shut off your
water supply
If you would like any of these services including a different type of
bill or a copy of the booklet, Extra Care Services, you can request this
using one of the telephone numbers below.
*
United Utilities
Dawson House
Great Sankey
Warrington
WA5 3LW
(
0845
7461100
(local rate)
if you do not have a water meter
(
0845 7462222
(local rate) if you have a water meter
(
0845
7461195
(local rate)
text phone
For problems with blocked drains contact Lancaster City Council:
( (01524)
582935
in Office Hours
( (01524)
5867099
Emergencies
:
Email: environmentalhealth@lancaster.gov.uk
Yorkshire Water
*
Yorkshire Water
PO Box 52
Bradford BD3 7YD
(
Emergencies/ Information about Helping Hands (0845) 1 242424
Bills
*
Yorkshire Water
Customer Accounts
PO Box 52
Bradford BD3 7YD
(
(0845) 1 242420
Helping Hands
A service that Yorkshire Water runs for their customers who are blind, partially sighted, have a serious illness or have a disability.